Benefits Line
Purpose: Get answers to specific benefit questions Monday through Friday from 7 a.m. to 4:30 p.m.
Cigna
Pre-enrollment customer service: 
(800) 401-4041
General and member information: (800) 851-3713
Purpose: Medical, including Mental Health/Substance Abuse.
Existing plan participants: www.cigna.com
Member website when coverage becomes effective: www.mycigna.com
(First-time users must register with the member ID number on your card or Social Security number, then create a user ID and password)
Plan ID: 3331693
Children’s Mercy
Rethink Benefits
Purpose: Behavioral Health
To enroll: cm.rethinkbenefits.com
Use enrollment code: CM
TIAA
TIAA Contact Center (Monday – Friday, (800) 842-2252
Schedule meeting with TIAA consultant (800) 732-8353
Purpose: Children’s Mercy retirement program. For additional details on all retirement programs, please see Scope.
TIAA microsite: (To access your account through TIAA's main site instead of the Children's Mercy microsite, you must enter CM’s access code of 102111.)