Benefits Communication Specialist
Purpose: Review all your benefits one-on-one, Whole Life Insurance, Accident and Critical Illness Insurance
For assistance with Accident and Critical Illness: Contact AFLAC at (800) 433-3036
For assistance with Voluntary Whole Life Insurance: Contact Boston Mutual at (800) 320-4445
Benefits Line
Purpose: Get answers to specific benefit questions Monday through Friday from 7 a.m. to 4:30 p.m.
Bright Horizons
Purpose: Back-up child and adult care options
Daycare at Don Chisholm (816) 276-3897
To log in to the Bright Horizons website, use username: Childrens and password: Benefits4You
See Scope for additional details
Cigna
Pre-enrollment customer service: 
(800) 401-4041
General and member information: (800) 851-3713
On-site Cigna representative, Ann Svoboda: (816) 301-6659
Purpose: Medical, including Mental Health/Substance Abuse.
Existing plan participants: www.cigna.com
Mobile app: mycigna
Member website when coverage becomes effective: www.mycigna.com
(First-time users must register with the member ID number on your card or Social Security number, then create a user ID and password)
Plan ID: 3331693
Network: OAP (Open Access Plan)
Claims address: PO Box 182223, Chattanooga, TN 37422
ID cards are mailed 2-3 weeks after enrollment date
Employee Wellness Center
Appointments: (816) 412-2355
Pharmacy: (816) 412-2358
Located within Crown Center location at 2401 Grand, near Panera
HealthEquity
Customer service email: MemberServices@HealthEquity.com
HealthEquity Visa debit cards are mailed 2-3 weeks after enrollment date
Mobile app: HealthEquity Mobile
MetLife
Group #: 308022
No ID cards are provided by MetLife. Your provider will use your Social Security number to verify your eligibility.
Mobile app: MetLife US App
Claims address: PO Box 981282, El Paso, TX 07998-1282
Rethink Benefits
Purpose: Behavioral Health
To enroll: cm.rethinkbenefits.com
Use enrollment code: CM
TIAA
TIAA Contact Center (Monday – Friday, (800) 842-2252
Schedule meeting with TIAA consultant (800) 732-8353
Purpose: Children’s Mercy retirement program. For additional details on all retirement programs, please see Scope.
TIAA microsite: (To access your account through TIAA's main site instead of the Children's Mercy microsite, you must enter CM’s access code of 102111.)
VSP
Purpose: Vision
Group #: 12021318
No ID cards are provided by VSP. Your provider will use your Social Security number to verify your eligibility.
Mobile app: MyVSP
WellDyne
Purpose: Prescription Drugs
ID cards are mailed 2-3 weeks after enrollment date
Group - CMKCHSA BIN - 008878 - WDRX
Online: www.welldyne.com, click “For Members” and then “Register Now”.
To use your prescription drug benefit without your ID card, provide the following information to your pharmacy:
RXBin: 008878
RXPCN: WDRX
RXGroup: CMKCBlue, CMKCGold, or CMKCHSA01 (For Individual or Family coverage), CMKCHSA02 (EE + Spouse coverage), CMKCHSA03 (EE + children coverage)
WEX
Purpose: Flexible Spending Accounts and COBRA administrator
Debit cards are mailed 2-3 weeks after your enrollment date
Mobile app: Benefits by WEX