Benefits Communication Specialist

Purpose: Review all your benefits one-on-one


Benefits Line

Purpose: Get answers to specific benefit questions Monday through Friday from 7 a.m. to 4:30 p.m.


Pre-enrollment customer service:
Icon number ic (800) 401-4041

General and member information:
Icon number ic (800) 851-3713

Purpose: Medical, including Mental Health/Substance Abuse.

Existing plan participants:

Member website when coverage becomes effective:
(First-time users must register with the member ID number on your card or Social Security number, then create a user ID and password)

Plan ID: 3331693

Children’s Mercy

Purpose: Short-Term Disability, Whole Life Insurance, Critical Illness and Accident Insurance


Purpose: Employee Assistance Program

(log-in code: cmh)

Company ID: CMH


Website to learn about the HSA

MetLife Legal Plans

Purpose: Legal Assistance

(CM plan number: 9904531)


Purpose: Dental 

Group #: 308022


Purpose: Auto and Home Insurance


Purpose: Pet Insurance

Rethink Benefits

Purpose: Behavioral Health

To enroll:

Use enrollment code: CM


TIAA Contact Center (Monday – Friday, 7 a.m. to 9 p.m., Saturday 8 a.m. to 5 p.m.)
Icon number ic (800) 842-2252

Schedule meeting with TIAA consultant
Icon number ic (800) 732-8353

Purpose: Children’s Mercy retirement program. For additional details on all retirement programs, please see Scope.

TIAA microsite: (To access your account through TIAA's main site instead of the Children's Mercy microsite, you must enter CM’s access code of 102111.)

The Hartford

Purpose: Life Insurance and Long-Term Disability


Purpose: Vision

Group #: 12021318


Purpose: Prescription Drugs

Group - CMKCHSA BIN - 008878 - WDRX


Purpose: Flexible Spending Accounts