Benefits Communication Specialist

Purpose: Review all your benefits one-on-one, Whole Life Insurance, Accident and Critical Illness Insurance

For assistance with Accident and Critical Illness: Contact AFLAC at (800) 433-3036

For assistance with Voluntary Whole Life Insurance: Contact Boston Mutual at (800) 320-4445


Benefits Line

Purpose: Get answers to specific benefit questions Monday through Friday from 7 a.m. to 4:30 p.m.

Bright Horizons

Purpose: Back-up child and adult care options

Daycare at Don Chisholm (816) 276-3897

To log in to the Bright Horizons website, use username: Childrens and password: Benefits4You

See Scope for additional details


Pre-enrollment customer service:
Icon number ic (800) 401-4041

General and member information:
Icon number ic (800) 851-3713

On-site Cigna representative, Ann Svoboda:
Icon number ic (816) 301-6659

Purpose: Medical, including Mental Health/Substance Abuse.

Existing plan participants:

Mobile app: mycigna

Member website when coverage becomes effective:
(First-time users must register with the member ID number on your card or Social Security number, then create a user ID and password)

Plan ID: 3331693

Network: OAP (Open Access Plan)

Claims address: PO Box 182223, Chattanooga, TN 37422

ID cards are mailed 2-3 weeks after enrollment date


Purpose: Employee Assistance Program

Company ID/log-in code: CMH

Employee Wellness Center

Icon number ic (816) 412-2355

Icon number ic (816) 412-2358

Located within Crown Center location at 2401 Grand, near Panera


Customer service email:

HealthEquity Visa debit cards are mailed 2-3 weeks after enrollment date

Mobile app: HealthEquity Mobile


Purpose: Leaves of Absence

MetLife Legal Plans

Purpose: Legal Assistance

(CM plan number: 9904531)


Purpose: Dental 

Group #: 308022

No ID cards are provided by MetLife. Your provider will use your Social Security number to verify your eligibility.

Mobile app: MetLife US App

Claims address: PO Box 981282, El Paso, TX 07998-1282


Purpose: Auto and Home Insurance

Missouri Saving for Tuition (MOST)

Purpose: 529 college savings program


Purpose: Pet Insurance

Rethink Benefits

Purpose: Behavioral Health

To enroll:

Use enrollment code: CM


TIAA Contact Center (Monday – Friday, 7 a.m. to 9 p.m.)
Icon number ic (800) 842-2252

Schedule meeting with TIAA consultant
Icon number ic (800) 732-8353

Purpose: Children’s Mercy retirement program. For additional details on all retirement programs, please see Scope.

TIAA microsite: (To access your account through TIAA's main site instead of the Children's Mercy microsite, you must enter CM’s access code of 102111.)

The Hartford

Purpose: Life Insurance, Short-Term Disability and Long-Term Disability


Purpose: Vision

Group #: 12021318

No ID cards are provided by VSP. Your provider will use your Social Security number to verify your eligibility.

Mobile app: MyVSP


Purpose: Prescription Drugs

ID cards are mailed 2-3 weeks after enrollment date

Group - CMKCHSA BIN - 008878 - WDRX

Online:, click “For Members” and then “Register Now”.

To use your prescription drug benefit without your ID card, provide the following information to your pharmacy:

RXBin: 008878


RXGroup: CMKCBlue, CMKCGold, or CMKCHSA01 (For Individual or Family coverage), CMKCHSA02 (EE + Spouse coverage), CMKCHSA03 (EE + children coverage)


Purpose: Flexible Spending Accounts and COBRA administrator

Debit cards are mailed 2-3 weeks after your enrollment date

Mobile app: Benefits by WEX